Form4 Privacy Policy – How We Protect Malaysian Users' Data
This page explains how the form4 platform collects, uses, stores, and protects the personal information of users who register and use our services. Your privacy is our priority, and we are committed to handling your data responsibly.
Effective date: 1 January 2026. This policy is updated periodically.
1. Information We Collect
When you register and use the form4 platform, we collect certain categories of information to ensure our services function properly and securely.
Account Information
- Full name, date of birth, and phone number provided during registration.
- The email address used as your primary account identifier.
- Passwords are stored as encrypted hash values — we never store passwords in plain text.
- Identity verification documents (such as a copy of your IC) requested during the KYC verification process for transaction security purposes.
Payment Information in MYR
- Bank name and registered bank account number used for deposit and withdrawal transactions in MYR (RM).
- Transaction records including date, amount, and payment method used (FPX, e-wallet, or other methods).
- We do not store credit or debit card details directly — all payment processing is handled by recognised third-party payment providers.
Device & Usage Information
- Your IP address, device type, operating system, and browser version when accessing the platform.
- Activity log data including pages visited, session duration, and actions taken within the platform.
- High-level geolocation data (country/region) for compliance and security purposes.
2. How We Use Your Information
Data collected by form4 is used exclusively for legitimate platform operational purposes. We do not use your information for any other purpose without your consent.
- Verifying user identity and ensuring only one account is registered per individual.
- Securely processing deposits and withdrawals in MYR.
- Detecting and preventing fraudulent activity, money laundering, or platform abuse.
- Sending important account notifications such as login confirmations and transaction alerts.
- Analysing usage patterns in aggregate (not individually) to improve the user experience.
- Personalising game recommendations and promotional offers based on your account activity.
- Resolving technical issues and improving platform performance for users in Malaysia.
- To comply with applicable laws and regulations.
3. Cookies & Tracking Technologies
The form4 platform uses cookies and similar tracking technologies to ensure the platform functions correctly and to deliver a better experience for users.
Types of Cookies Used
- Essential Cookies: Required for core platform functions such as login sessions and security. Cannot be disabled.
- Functional Cookies: Saving user preferences such as language and display settings for a smoother experience.
- Analytics Cookies: Collecting anonymised usage data to help us understand how users interact with the platform.
You can manage cookie settings through your browser. However, disabling certain cookies may affect platform functionality. form4 does not use third-party cookies for off-platform advertising purposes.
Data Storage & Security
All form4 user data is stored on servers protected to current security standards. The following technical and organisational measures are in place to safeguard your data:
- SSL/TLS encryption for all data communications between your browser and our servers.
- Role-based access control — only authorised staff may access sensitive user data.
- Regular security audits to identify and address system vulnerabilities.
- Data is retained for as long as required for legal and operational purposes, after which it is securely deleted.
4. Sharing Information with Third Parties
Form4 does not sell, rent, or disclose users' personal information to third parties for marketing or commercial purposes. However, there are limited situations where information may need to be shared:
Required transaction information is shared with payment providers (Malaysian local banks, e-wallet providers) to process deposits and withdrawals in MYR. These providers are subject to their own privacy policies.
Information may be disclosed to the relevant authorities when required by law, court order, or valid legal process, or to protect the rights and safety of the platform and its users.
Third-party game providers and technical service providers integrated into the platform may receive the minimum usage data necessary to deliver their services. All third parties are bound by confidentiality agreements.
5. User Rights Regarding Personal Data
As a form4 platform user, you have the following rights regarding your personal data that we hold:
Right of Access
You have the right to request a copy of the personal data we hold about you. Requests can be submitted by emailing our support team and will be processed within a reasonable timeframe.
Right to Rectification
If any information we hold is inaccurate or out of date, you have the right to request a correction. You may also update certain profile details directly through your account settings.
Right to Erasure
You may request the deletion of your account and personal data. However, certain data must be retained for a specified period to fulfil legal obligations — such as financial transaction records. This data will be deleted once the minimum retention period has lapsed.
Right to Object to Certain Processing
You have the right to object to the processing of your data for direct marketing purposes. You may unsubscribe from promotional communications at any time via the unsubscribe link in our emails.
6. Policy Changes & How to Contact Us
Changes to This Privacy Policy
Form4 reserves the right to update this privacy policy from time to time to reflect changes in data handling practices, legal requirements, or platform improvements. Any material changes will be communicated via an in-platform notice or email to registered users.
The "Effective" date at the top of this page reflects the latest version of the policy currently in force. Continued use of the platform after any changes are published will be considered acceptance of the updated policy.
Contact Our Privacy Team
If you have any questions, concerns, or wish to exercise your data rights, please contact us via:
- Email: [email protected]
- General support email: [email protected]
- In-platform live chat (when logged in)
We will endeavour to respond to all privacy-related enquiries within 14 business days. For general account and service enquiries, please refer to the FAQ us.
- Data is not sold to any third party for advertising purposes.
- All data communications are protected with SSL encryption.
- Users have the right to access, correct, or delete their data.
- Cookies can be managed through your browser settings.
- This policy is updated periodically and significant changes will be communicated.
- Our privacy support team is available to assist with your enquiries.
Your Privacy Is Protected at form4
We take the protection of every Malaysian user's personal data seriously. Register with confidence and enjoy a safe online entertainment experience.